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SmartIVR - Interactive Voice Response

AT4 wireless offers a range of IT tools designed to generate and improve Interactive Voice Response (IVR) solutions aimed at automating telephone answering processes. The main features include:

 Automatic operator, routing and transfer functions, voice mail, recording and voice mailboxes
 Intel integration - Dialogic, Parity, CTI CSTA -TSAPI, CT Connect
 Integration with client databases (via ODBC, OLEDB, web services)
 TCP-IP, SMS, DTMF, e-mail
 Automatic Speech Recognition (ASR) options in Spanish and English
 Text to Speech (TTS) conversion options
 Graphic tool to design and manage diagrams which define the automated telephone answering process
 Monitoring of agents and automated telephone campaigns and events
 Automatic Number Identification and Dialled Number Identification Service (ANI / DNIS)
 Integration in call centres
  Balancing of voice resources; dynamic assignation of ports or voice channels based on the demand for IVR services at any given time. Balancing of ASR – TTS resources
  Generation of reports and statistics
  Flexible and scalable applications

 

IVR Solutions

SmartIVR is an IT system designed to generate and improve Interactive Voice Response (IVR) solutions aimed at automating telephone answering processes.
 

SmartIVR: IVR Solutions  SmartIVR: IVR Solutions  SmartIVR: IVR Solutions

 


EOLA (Advanced Telephone Operator Post)

An IT system enabling switchboard operators to carry out the functions of a telephonist, substituting the classic operating console for an advanced IT application installed on a PC.

EOLA is a solution aimed at companies with a high volume of corporate telephone traffic. Within the public sector, it is particularly recommended for government telegraph offices.

EOLA - Advanced Telephone Operator Post

 

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Thursday, February 23, 2017
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