AT4 wireless offers a range of IT tools designed to generate and improve Interactive Voice Response (IVR) solutions aimed at automating telephone answering processes. The main features include:
Automatic operator, routing and transfer functions, voice mail, recording and voice mailboxes
Intel integration - Dialogic, Parity, CTI CSTA -TSAPI, CT Connect
Integration with client databases (via ODBC, OLEDB, web services)
TCP-IP, SMS, DTMF, e-mail
Automatic Speech Recognition (ASR) options in Spanish and English
Text to Speech (TTS) conversion options
Graphic tool to design and manage diagrams which define the automated telephone answering process
Monitoring of agents and automated telephone campaigns and events
Automatic Number Identification and Dialled Number Identification Service (ANI / DNIS)
Integration in call centres
Balancing of voice resources; dynamic assignation of ports or voice channels based on the demand for IVR services at any given time. Balancing of ASR – TTS resources
Generation of reports and statistics
Flexible and scalable applications
SmartIVR is an IT system designed to generate and improve Interactive Voice Response (IVR) solutions aimed at automating telephone answering processes.
EOLA (Advanced Telephone Operator Post)
An IT system enabling switchboard operators to carry out the functions of a telephonist, substituting the classic operating console for an advanced IT application installed on a PC.
EOLA is a solution aimed at companies with a high volume of corporate telephone traffic. Within the public sector, it is particularly recommended for government telegraph offices.